Payments, cancellations & refunds
What payment method does Deception valley lodge accept?
We accept the following payment methods:
1. Credit card: We accept MasterCard, Visa and American Express.
2. Paypal.
1. Credit card: We accept MasterCard, Visa and American Express.
2. Paypal.
Cancellation/No Show Policy:
Individual (FIT) Reservations:
An individual reservation is classified as any booking comprising 1 to 5 guests.
Cancellation Policy for Individual travelers:
No. of days prior to arrival Applicable Cancellation Fee
60 days - 40 30% of the total value of reservation
39 days - 31 50% of the total value of reservation
30 days or less 100% of the total value of reservation
Please note: Whilst any booking is held in a provisional status and another FIT booking is received,
you will be informed in writing to secure your reservation with a written confirmation within 5 working
days or we will release the requested amount of rooms. Should you not revert to us within 5 working
days the requested number of rooms will released and you will be notified in writing thereafter with
the amended details particular to your reservation.
you will be informed in writing to secure your reservation with a written confirmation within 5 working
days or we will release the requested amount of rooms. Should you not revert to us within 5 working
days the requested number of rooms will released and you will be notified in writing thereafter with
the amended details particular to your reservation.
Group Reservations:
A group booking is classified as any booking of 6 or more guests per night.
Cancellation Policy for Groups:
No. of days prior to arrival Applicable policy/Cancellation Fee
90 days - 76 20% of total value of reservation
75 days - 61 30% of total value of reservation
60 days - 30 50% of total value of reservation
30 days or less 100% of total value of reservation
If another group booking is received, you will be informed in writing to secure your reservation with
a written confirmation within 5 working days. Failure to revert back to us within the 5 working days
will result in an automatic cancellation of the entire reservation.
Children policy:
Children are welcome at the lodge.
We welcome children any age. We have a family chalet and private game vehicle which must be
booked for children under the age of 11 years.
Check in and Check out:
All guests must produce a valid passport upon Check-in: For any late Check-out, guests are
welcome to stay at the lounge area, till their transport is ready; additional charges are only incurred
if any rooms or beds are used by the guest after the Check-out time.
Refund Policy:
• On cancellation of a confirmed booking, the refund amount will be based on the
cancellation fee as mentioned above.
• The refund processing will take 7 days from the date of cancellation.
If you require any further assistance please contact us at office@dvl.co.bw.
See you soon!
Deception Valley Lodge